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Pain Points

  • No time to attend training on how to use a software system; little “reachback” capability beyond initial training


  • Too many Help Desk calls caused by complex workflow of internal business applications


  • Little desire by end-users to search through support manuals, or view a screen navigation tutorial, to get the tidbit of information they need to complete a task or activity

Change involves risk.  Knowtions mitigates this risk by making transitions seamless.

Knowtions specializes in supporting transitions that impact large numbers of employees in geographically dispersed locations. Whether you are charged with the change management, training, and/or support of a recent or upcoming transition, the Knowtions Product Suite can help you implement new processes while improving user productivity.

In many cases, our clients are involved in organizational or technological transitions such as system implementations (commercially off-the-shelf applications like financial, HR, custom applications, proprietary 'systems of systems', global compliance initiatives or business re-engineering efforts).

Knowtions provides solutions that focus on enabling workers to adapt quickly to these changes and become more productive in their new environment. Depending on their familiarity and experience, end-users choose which information to see, thus reducing irrelevance and decreasing frustration. Novices on a system perform closer to expert in minutes and hours, not days and weeks... and with less documented errors.

The Current Software-Support Paradigm

Traditionally, software development and software support were different functions. Knowtions clients enjoy integrating end-user support, system training and just-in-time help/job aid while providing access to non-system related resources. It’s a new paradigm. See the White Paper to learn more.

Learning, Communication & Support

The old paradigm is that when you built software (a portal or access to information for decisions), you built the software or capability first and then thought about the end-user support later, often struggling with how you will provide the initial training and ongoing help-support resources.

The new paradigm consists of having the support capability fully developed and ready in CoachWare as the software code is finalized. That is, indeed a new paradigm!

Learn more by requesting a free demonstration.